Help & FAQ

Ruqelo Health is a free patient health information website. We provide educational articles about medical conditions, symptoms, and general wellness topics in multiple languages.

Ruqelo Health is separate from ruqelo.com, which is a clinical decision support platform designed for licensed healthcare professionals. This website does not provide clinical tools, prescribing support, or patient-specific medical care.

No. All content on Ruqelo Health is for general educational and informational purposes only. It does not constitute medical advice, diagnosis, or treatment, and does not create a doctor–patient or clinician–patient relationship.

Always seek the advice of a qualified healthcare provider with any questions about a medical condition. Never disregard professional medical advice or delay seeking it because of something you read on this website.

Use the globe icon in the top navigation bar to switch between our 10 supported languages: English, Arabic, French, German, Spanish, Chinese, Russian, Turkish, Japanese, and Korean.

On the home page, you can also select a language from the language grid. Your preference is applied across the site for that browsing session.

Articles are structured using international clinical guidelines and may undergo review by the Ruqelo Health clinical team. Each article displays a source-based credibility label where available.

Review status and dates are shown on individual articles where available. We do not guarantee that all content is complete, accurate, or current.

Ruqelo Health is not an emergency service. If you or someone else may be experiencing a medical emergency, call your local emergency number immediately (for example, 999 or 112 in the UK, 911 in the US, or 997 in Saudi Arabia).

See our Emergency guide for country-specific emergency numbers. For mental health crises, contact your local crisis line or emergency services without delay.

For general enquiries, feedback, or to report a content concern, please visit our Contact us page. We cannot provide personal medical advice or diagnoses by email or through this website.

See our Emergency guide for country-specific numbers. For mental health crises, visit our Crisis resources page.

Ruqelo Health is designed for health education, not personal medical care. Look for the review status badge on each article — physician-reviewed content has completed our clinical review process.

Use this website to learn and prepare for conversations with your doctor, not to make treatment decisions on your own.

Email hello@ruqelo.health for general enquiries, feedback, or accessibility issues.

We cannot provide personal medical advice by email. For content corrections, include the page URL and your concern.

ruqelo.com is Ruqelo's clinical decision support platform for licensed healthcare professionals. It is separate from Ruqelo Health (this website).

If you are a clinician interested in Ruqelo's professional tools, visit ruqelo.com.

Use the search bar on the home page or visit the Search page to find conditions in real time as you type.

You can also browse all conditions A–Z, by specialty, or ask a general health question on the Ask page.