How we collect, use, and protect information when you use Ruqelo Health.
Last updated: 7 June 2025
Ruqelo Health ("we", "us", or "our") operates the website ruqelo.health. This Privacy Policy explains what information we may collect when you visit our website, how we use it, and the choices available to you.
This policy applies to visitors of Ruqelo Health. It does not govern ruqelo.com or other Ruqelo products, which are subject to their own privacy policies.
We may collect limited information automatically when you use the website, such as:
If you contact us through a form or email, we collect the information you choose to submit (such as your name, email address, and message content). We do not require you to create an account to browse health information on this website.
Do not submit protected health information, clinical records, or other sensitive personal medical data through general contact channels unless we explicitly request it for a specific purpose.
We use collected information to operate, maintain, and improve the website; understand aggregate usage; respond to enquiries; protect against fraud and abuse; and comply with legal obligations.
We do not sell your personal information. We do not use information from this website to provide medical care, make clinical decisions, or establish a treatment relationship with you.
We may use cookies and similar technologies to remember preferences (such as language), measure site performance, and improve user experience. You can control cookies through your browser settings.
Where we use analytics services, data is processed in accordance with those providers' terms and our data minimisation practices.
We retain information only as long as necessary for the purposes described in this policy or as required by law. We implement reasonable technical and organisational measures to protect information; however, no method of transmission over the internet is completely secure.
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. To exercise these rights, contact us via the Contact us page.
If you are in the European Economic Area, United Kingdom, or other jurisdictions with data protection laws, you may also have the right to lodge a complaint with a supervisory authority.
Ruqelo Health provides general health information that may be read by parents, guardians, or older adolescents. We do not knowingly collect personal information from children under 13 without appropriate parental consent. If you believe a child has provided us personal data, please contact us.
If you contact us, we may retain correspondence for a reasonable period to handle your enquiry and maintain records.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect changes. Continued use of the website after changes constitutes acceptance of the updated policy.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect changes. Continued use of the website after changes constitutes acceptance of the updated policy.