Answers to common questions about using Ruqelo Health.
Last updated: 8 June 2026
Ruqelo Health is a free patient health information website. We provide educational articles about medical conditions, symptoms, and general wellness topics in 10 languages.
Ruqelo Health is separate from ruqelo.com, which is a clinical decision support platform for licensed healthcare professionals.
No. All content on Ruqelo Health is for general educational and informational purposes only. It does not constitute medical advice, diagnosis, or treatment, and does not create a doctor–patient relationship.
Always seek the advice of a qualified healthcare provider with any questions about a medical condition.
We aim to provide clear, evidence-based health information informed by WHO, NHS, CDC, and regional health authority guidelines.
Articles are drafted with Ruqelo Health AI and reviewed by licensed physicians where indicated. However, medical knowledge changes, and we cannot guarantee that all content is complete, accurate, or current for your personal situation.
Articles are scheduled for review every six months, or sooner when guidelines change significantly.
Each article shows a last-reviewed date where available. Content may be updated, revised, or removed without notice.
Use the globe icon in the top navigation bar to switch between our 10 supported languages: English, Arabic, French, German, Spanish, Chinese, Russian, Turkish, Japanese, and Korean.
On the home page, you can also select a language from the language grid.
Ruqelo Health is not an emergency service. Call your local emergency number immediately — for example 999 (UK), 911 (US), 997 (Saudi Arabia), or 112 (EU).
See our Emergency guide for country-specific numbers. For mental health crises, visit our Crisis resources page.
Ruqelo Health is designed for health education, not personal medical care. Look for the review status badge on each article — physician-reviewed content has completed our clinical review process.
Use this website to learn and prepare for conversations with your doctor, not to make treatment decisions on your own.
Email hello@ruqelo.health for general enquiries, feedback, or accessibility issues.
We cannot provide personal medical advice by email. For content corrections, include the page URL and your concern.
ruqelo.com is Ruqelo's clinical decision support platform for licensed healthcare professionals. It is separate from Ruqelo Health (this website).
If you are a clinician interested in Ruqelo's professional tools, visit ruqelo.com.
Use the search bar on the home page or visit the Search page to find conditions in real time as you type.
You can also browse all conditions A–Z, by specialty, or ask a general health question on the Ask page.
A Ruqelo patient summary is a plain-language explanation of the key points from your consultation — your working diagnosis, your plan, any new medications, and your follow-up. Your doctor generates it using Ruqelo and shares it with you as a QR code you can scan on your phone. No app or account is needed.
No. Your summary is a communication aid — a plain-language reminder of what was discussed at your consultation. It is not a formal medical record or clinical document. Your official medical record is held by your doctor or hospital. If you need a copy of your formal record, contact your treating institution directly.
No. Ruqelo patient summaries cannot be used as evidence in any legal, insurance, regulatory, or liability proceeding. They are educational communication aids only and have no legal standing. For official documentation of your diagnosis or treatment, contact your treating clinician or institution to request a formal clinical letter or record.
Contact your doctor. Your summary reflects your doctor's working assessment at the time of your consultation only. Medical conditions can change — if your symptoms worsen, you develop new symptoms, or you have concerns about your health, do not rely on your summary. Contact your clinician or, if urgent, your local emergency services immediately.
Your summary is available for 7 days from when your doctor generated it. After 7 days the link expires automatically and the content is no longer accessible. If you need to refer back to the information after expiry, contact your doctor directly.
Yes. Your summary includes a WhatsApp share button so you can send it to a family member or carer easily. Sharing with people who support your care is encouraged — understanding your plan together helps everyone stay informed.
Most doctors want their patients to understand their care. You can politely ask your doctor after your next consultation: "Would it be possible to share a plain-language summary of today's visit with me?"
If they are not familiar with Ruqelo, you can share this page with them:
Yes. Ruqelo patient summaries are available in 10 languages — English, Arabic, French, German, Spanish, Chinese, Russian, Turkish, Japanese, and Korean. Your doctor selects your language before generating the summary, so it is written in your language from the start.
Your summary is written in plain language, but medical topics can still feel confusing. You can use the Ruqelo Health search or Ask a health question feature to look up any term or topic from your summary for a clearer explanation. Always discuss anything unclear with your doctor at your next visit.