Terms of Use

By accessing or using Ruqelo Health (ruqelo.health), you agree to be bound by these Terms of Use and our Medical Disclaimer and Privacy Policy, which are incorporated by reference.

If you do not agree to these terms, you must not use this website.

Ruqelo Health provides general health information for educational purposes only. The platform is an information publisher, not a healthcare provider, telehealth service, medical device, or clinical decision support system for patients.

Ruqelo Health does not provide medical advice, diagnosis, treatment, prescription services, or emergency care. Use of this website does not create any clinician–patient relationship.

All content is provided for general information and education. You must not use Ruqelo Health to make decisions about diagnosis, treatment, medication changes, or whether to seek care.

You are solely responsible for consulting qualified healthcare professionals regarding your health. In a medical emergency, call local emergency services immediately.

Content may be created or assisted by artificial intelligence systems. AI output may be inaccurate, incomplete, or not current. We display review status on articles where applicable, but we do not guarantee clinical accuracy or completeness.

You acknowledge that AI-assisted content carries inherent limitations and must not be treated as personalised medical guidance.

Some pages on Ruqelo Health display patient consultation summaries generated by Ruqelo (ruqelo.com) and shared by a treating clinician using the Share with Patient feature. The following terms apply specifically to these summaries and to any person who accesses them.

1. Nature of patient summaries. Ruqelo patient summaries are plain-language communication aids generated by artificial intelligence from de-identified clinical inputs provided by a treating clinician. They are intended to help patients understand the key points discussed during a consultation.

2. Working assessment only. Every patient summary reflects a working clinical assessment based on information available at the time of the consultation only. It does not represent a confirmed, final, or definitive diagnosis or prognosis. Medical conditions can evolve, progress, or present new features at any time. The working assessment described in a summary may change as new clinical information becomes available.

3. Not a medical record. A Ruqelo patient summary is not a formal medical record, clinical note, discharge letter, or legal document. It has no standing as an official record of care or treatment. The authoritative clinical record is held by the treating clinician, institution, or health system.

4. No legal or liability use. Ruqelo patient summaries are expressly not intended for use in any legal, regulatory, disciplinary, insurance, compensation, or liability proceeding of any kind. By accessing a Ruqelo patient summary, you acknowledge and agree that the summary cannot be relied upon as evidence of diagnosis, prognosis, treatment decision, standard of care, or any clinical fact in any legal or formal context whatsoever. This limitation applies to patients, family members, carers, legal representatives, insurers, and any other party who accesses the summary.

5. AI-generated content. Patient summaries are generated by AI and may contain errors, omissions, or information that does not reflect the most current guidelines. They must not be treated as authoritative clinical guidance.

6. Expiry. Patient summaries expire automatically after 7 days from generation. After expiry the content is no longer accessible. This time-limited access reinforces the provisional and point-in-time nature of the information.

7. Always follow your doctor. The summary does not replace your treating clinician's advice. Always follow your doctor's guidance. If your condition changes, worsens, or you have new concerns, contact your clinician immediately. If you are experiencing a medical emergency, call your local emergency services immediately — do not rely on your summary.

You agree to use the website lawfully and only for personal, non-commercial informational purposes unless we agree otherwise in writing. You must not:

• Use the site to provide medical care, triage, or emergency response to others
• Scrape, bulk download, or systematically reproduce content without permission
• Attempt to gain unauthorised access to our systems or interfere with site operation
• Misrepresent Ruqelo Health content as professional medical advice you are qualified to give
• Use the site in any way that violates applicable laws or third-party rights
• Misuse location or map assist features to track, harass, or mislead others, or to attempt unauthorized access to emergency dispatch systems

Content, branding, logos, and site design are owned by Ruqelo LLC or its licensors and are protected by intellectual property laws. You may view and print pages for personal, non-commercial use.

You may not reproduce, distribute, modify, or create derivative works from our content without prior written consent, except as permitted by applicable law.

To the fullest extent permitted by applicable law, Ruqelo LLC, its directors, employees, contractors, advisors, and clinical reviewers accept no responsibility or liability for any clinical outcomes, health decisions, harm, loss, or damage arising from your use of, or reliance on, information on this website.

This includes, without limitation, liability for misdiagnosis, delayed treatment, adverse events, medication errors, or any decision made or not made based on site content.

The website and all content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that the website will be uninterrupted, error-free, secure, or free of harmful components.

To the maximum extent permitted by law, Ruqelo LLC and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses, arising from your use of the website.

Where liability cannot be excluded, our total aggregate liability for any claim arising from these terms or your use of the website shall not exceed one hundred pounds sterling (£100) or the minimum amount permitted by applicable law, whichever is greater.

You agree to indemnify, defend, and hold harmless Ruqelo LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of the website, your violation of these terms, or your violation of any rights of a third party.

The website may contain links to third-party websites or resources. We provide these links for convenience only and do not endorse or assume responsibility for third-party content, products, or services.

We may modify, suspend, or discontinue any part of the website at any time without notice. We may update these Terms of Use periodically. The "Last updated" date indicates when changes were last made.

Continued use after changes constitutes acceptance of the revised terms.

These Terms of Use are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.

Subject to mandatory consumer protections in your country of residence, disputes arising from these terms shall be subject to the jurisdiction of the courts of the State of Wyoming, United States.

If any provision of these terms is found unenforceable, the remaining provisions remain in full force. These terms, together with the Medical Disclaimer and Privacy Policy, constitute the entire agreement between you and Ruqelo LLC regarding use of Ruqelo Health.

Emergency location assist and nearby hospital search use third-party map data for general reference only. Ruqelo Health does not guarantee accuracy, availability, or suitability of listed facilities or routes.

These features do not dispatch ambulances, connect you to emergency services, or replace calling your local emergency number.

Questions about these Terms of Use may be directed via our Contact us page or to legal@ruqelo.health.